IT MANAGED SERVICE
THAT MAKES SENSE
We provide enterprise-grade IT support with a strong focus on quality, efficiency, and outcomes.
We know that IT is essential to modern business, and when things go wrong productivity can grind to a halt. Our service desk, located in the capital of Ukraine, is well-resourced such that you never need to wait to speak with a technician. Furthermore, along with our own full-time staff, we have partner agreements nationwide allowing us to deliver superior onsite response to all of our clients across the country – including in regional areas. Our Service Level Agreements (SLAs) provide for guaranteed remote response within as little as 10 minutes, and guaranteed onsite response as fast as 1 hour.
The diverse range of expertise within our organisation means that we are well-positioned to support and implement a wide range of different solutions for different situations. We are effectively solution agnostic, and recognise that IT is not a one-size-fits-all industry. We will scope out the right solution for your situation and budget, and will explain it all to you in clear and concise language, jargon-free, and with a view to meeting your future growth needs.
When it comes to project management and implementation, we take a very serious approach to managing the impact that this can have on your business. Our project managers will follow best practices in consultation, staging, and managing change throughout the lifecycle of any implementation. We ensure that a clear project plan is in place prior to work commencing, and that all key stakeholders are aware of the plan and have input where necessary. Throughout implementation, our project managers will keep tabs on deadlines, keep stakeholders informed, and ensure that the right resources are in place through to completion.
FreeIT offers a personal customer experience at every touchpoint. Our IT professionals care about day-to-day client interactions and resolving customer issues quickly and efficiently, the first time. Keeping an IT environment running smoothly requires constant attention and the availability of highly skilled staff. Our managed IT services can help free you from necessary, time-consuming tasks like patching, monitoring and management of your IT infrastructure.